No. The pin pad is only required for cash withdrawals (POS transactions). Bill payments, airtime top-ups, and fund transfers can all be completed directly from the app without the pin pad.
FAQ Category: Transactions
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A transfer, bill payment, or airtime top-up has failed. How do I resolve it?
Take a screenshot of the failed transaction and send it to us via WhatsApp. Our team resolves all transaction disputes within 30 minutes. Make sure the screenshot clearly shows the transaction reference, date, time, and amount.