Got questions? We have answers.

Becoming an mCashPoint agent is completely free. There are no registration fees, no sign-up charges, and no hidden costs to get started.

You will need the following documents to complete your registration:

• A completed mCashPoint registration form
• A recent utility bill (as proof of address)
• A valid government-issued ID — NIN slip, driver's licence, or international passport
• Your next of kin's ID and their Bank Verification Number (BVN)
• A passport photograph

We recommend a minimum of ₦100,000 in your agent account before you begin trading. This gives you enough float to comfortably handle most daily transactions for your customers.

Once you submit your documents, onboarding takes as little as 30 minutes. We aim to get you up and running the same day.

Yes. You can operate as an mCashPoint agent from any location across Nigeria. There are no geographic restrictions on where you can run your business.

Yes. After your account is set up, your assigned sub-super-agent provides comprehensive operational training to make sure you can handle every transaction confidently from day one.

Yes. All new agents receive branded materials — including signage and display items — to help customers identify your outlet as an authorised mCashPoint agent point.

Your Bank Verification Number (BVN) is required by the Central Bank of Nigeria (CBN) as part of agent banking compliance. It confirms that the personal information you provide is accurate and verifiable, protecting both you and your customers.

Yes. You can create separate user accounts for additional locations, all linked to your main mCashPoint agent account. Each location operates independently while staying connected to your network.

No. Agent accounts are non-transferable. This is a CBN compliance requirement to ensure that all agent banking activity is tied to a verified individual.

Send your request by email or WhatsApp to our support team. Include your agent ID and the date range you need, and we will send your statement promptly.

Log out of the app and log back in as admin. This usually resolves the issue immediately. If the problem persists, contact our support team.

Follow these steps to set up your account on a new device:

• Download the mCashPoint app from your app store
• Request or generate an activation code (via the portal or our support team)
• Log in with your admin credentials
• Pair the new phone to your pin pad

You can generate one yourself by logging into the portal at mcashpoint.com with your admin credentials. Alternatively, contact our support team and we will issue a code for you.

No. Your pin pad does not require a SIM card or active data subscription. It connects to the mCashPoint app on your phone to process transactions.

None at all. mCashPoint uses digital e-receipts, so there is no need for paper rolls. Customers receive their receipts electronically, saving you the ongoing cost of paper supplies.

With the pin pad powered on, go to your account settings in the app and re-download your keys. This resets the pairing process. If the problem continues, contact our support team.

Ask the customer to visit their bank and complete a dispense error form. The bank will investigate and reverse the funds if the transaction failure is confirmed. Advise the customer to keep their transaction reference number to hand.

No. The pin pad is only required for cash withdrawals (POS transactions). Bill payments, airtime top-ups, and fund transfers can all be completed directly from the app without the pin pad.

Take a screenshot of the failed transaction and send it to us via WhatsApp. Our team resolves all transaction disputes within 30 minutes. Make sure the screenshot clearly shows the transaction reference, date, time, and amount.