Follow these steps to set up your account on a new device:
You can generate one yourself by logging into the portal at mcashpoint.com with your admin credentials. Alternatively, contact our support team and we will issue a code for you.
Yes. You can create separate user accounts for additional locations, all linked to your main mCashPoint agent account. Each location operates independently while staying connected to your network.
No. Agent accounts are non-transferable. This is a CBN compliance requirement to ensure that all agent banking activity is tied to a verified individual.
Send your request by email or WhatsApp to our support team. Include your agent ID and the date range you need, and we will send your statement promptly.
Log out of the app and log back in as admin. This usually resolves the issue immediately. If the problem persists, contact our support team.