No. Your pin pad does not require a SIM card or active data subscription. It connects to the mCashPoint app on your phone to process transactions.
FAQ Category: Your Terminal
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What paper roll does the pin pad use?
None at all. mCashPoint uses digital e-receipts, so there is no need for paper rolls. Customers receive their receipts electronically, saving you the ongoing cost of paper supplies.
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My pin pad will not pair automatically. What should I do?
With the pin pad powered on, go to your account settings in the app and re-download your keys. This resets the pairing process. If the problem continues, contact our support team.
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A customer was debited but the transaction did not go through. What should I do?
Ask the customer to visit their bank and complete a dispense error form. The bank will investigate and reverse the funds if the transaction failure is confirmed. Advise the customer to keep their transaction reference number to hand.